Refund policy

At Porchlight Coffee, every order is roasted fresh just for you. Because of this, we handle returns a little differently than traditional retail.

Returns

30-Day Porchlight Guarantee
If you’re not satisfied with your coffee, contact Porchlight Coffee within 30 days of delivery and we’ll refund the purchase price of the coffee. Original shipping charges are non-refundable. We reserve the right to limit or deny repeated or abusive refund claims. 

Returns:

Coffee is a perishable food product, we generally do not require or accept returns of opened coffee.

Refunds & Replacements

That said — we stand behind our coffee 100%.

If something isn’t right with your order, we’ll make it right.

You may be eligible for a replacement or refund if:

  • Your order arrives damaged
  • You received the wrong item
  • Your order is significantly delayed or lost in transit
  • You’re not satisfied with your coffee and contact us within 30 days of delivery under our 30-Day Porchlight Guarantee

Quality Issues

Not satisfied with your coffee? Contact us within 30 days of delivery. Under our 30-Day Porchlight Guarantee, we’ll refund the purchase price of the coffee, subject to the terms and exclusions in this Refund Policy. Original shipping charges are non-refundable. We may also offer a replacement or store credit if you prefer.

Proof of Issue

To help us resolve your issue quickly, we may ask for:

  • A photo of the product or packaging
  • Your order number

Non-Refundable Situations

We are unable to offer refunds or replacements for:

  • Orders where the wrong shipping address was entered
  • Minor shipping delays caused by carriers

Order Changes & Cancellations

Requests to change or cancel an order should be made within 12 hours of purchase. We’ll do our best to accommodate requests, but changes or cancellations are not guaranteed once processing or roasting has begun.

Refund Processing

When a monetary refund is issued, it will generally be returned to the original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Contact Us

If there’s an issue with your order, contact us at:

Jonathan@porchlightcoffee.us

We typically respond within 24–48 hours.