Refund policy
At Porchlight Coffee, every order is roasted fresh just for you. Because of this, we handle returns a little differently than traditional retail.
Returns
Due to the perishable nature of coffee, we do not accept returns or exchanges once an order has been shipped.
Refunds & Replacements
That said — we stand behind our coffee 100%.
If something isn’t right with your order, we’ll make it right.
You may be eligible for a replacement or refund if:
- Your order arrives damaged
- You received the wrong item
- Your order is significantly delayed or lost in transit
Quality Issues
Not happy with your coffee? Reach out to us within 7 days of delivery, and we’ll work with you to find a solution. In some cases, we may offer a replacement or store credit.
Proof of Issue
To help us resolve your issue quickly, we may ask for:
- A photo of the product or packaging
- Your order number
Non-Refundable Situations
We are unable to offer refunds or replacements for:
- Orders where the wrong shipping address was entered
- Minor shipping delays caused by carriers
- Personal taste preferences (e.g., flavor profile expectations)
Order Changes & Cancellations
Because we roast quickly after orders are placed, cancellations or changes must be requested within 12 hours of purchase.
Contact Us
If there’s an issue with your order, contact us at:
porchlightcoffee@outlook.com
We typically respond within 24–48 hours.